Portal de Puerto Lumbreras
www.portaldepuertolumbreras.com
| Most of the requests were resolved or are in the process of being resolved | Users have the possibility to add a photograph, describe the incident in words and include the location of the problem they report.
Monday, January 25, 2021.
The Councilor for Municipal Works and Services has taken stock of the WhatsApp channel "Your Town Hall responds" that the Lumbrerense council launched at the beginning of 2019 through the telephone number 666 669 492 to encourage participation citizen and the rapid resolution of incidents by the Lumbrerense council.
In less than a year, since February 11, 2020, the tool has registered 220 interactions since last November.
"The channel has achieved its main objective, which is none other than to get even closer to the citizen in an agile, direct and fluid way, involving them in this public service and also facilitating their collaboration to improve the quality of public services on a daily basis.
Puerto Lumbreras.
We have received incidents, breakdowns, complaints or suggestions about street cleaning, waste collection, urban furniture, damage to public roads, parks, gardens or lighting, among others, just by sending a message, and our municipal services have resolved Most of them are expanded in the shortest time possible, while others will be resolved soon ", assesses councilor César Gázquez.Among its various utilities, the option to register an incident on public roads by WhatsApp stands out, simply by sending a photograph and location of it through the social network.
In addition, Gázquez has recalled the importance of citizen collaboration in respecting and caring for urban furniture, parks and gardens in the municipality, as well as depositing the garbage and utensils correctly: "the schedule to take out organic waste is from 20 : 00 h., And from 20:00 to 20:30 we have a cardboard collection service, designed especially for commerce.
We remember that throwing belongings on public roads is prohibited and punishable by law, even if it is next to a container Therefore, the Local Police investigates these cases and identifies those responsible.We have a telephone for special collections of large items, which is 607 119 461, and a municipal eco-park where they can be deposited.Together we can contribute so that Puerto Lumbreras is in the conditions that we all want, "said the councilor for Municipal Services.
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Source: Ayuntamiento de Puerto Lumbreras
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