Portal de Puerto Lumbreras
www.portaldepuertolumbreras.com
The profile of the user of the municipal tele-assistance service of Puerto Lumbreras is a woman over 80 years of age with a mid-level autonomy and who lives alone in her home.
The mayor of the town, Mª Ángeles Túnez, presented the annual report of the municipal teleassistance service 2017, which was provided to 55 lumbrere users over 65 years.
In the last year, 2,432 calls were handled, representing an average of 44.22 calls per user, of which 710 were made by users and 1,742 were made by the Service Center to maintain contact with the elderly.
The average response time is 13 seconds and the average duration of the received calls is 2 minutes.
In 2017, an average of 12 calls received per user per year were managed, which means an increase of 3 calls per year compared to 2016. The distribution of the calls continues to be similar to the previous year, highlighting the calls to check terminals and increasing those of talk-solitude.
It should be noted that an average of 31.3 calls issued by active users have been managed, which means an average of 2.6 calls per active user per month.
630 calendar calls were made to remember an important event or the taking of medication to the users of the service or simply to congratulate them on the birthday and know how they are.
Of the 50 emergencies managed in 2017 through the telecare service, 61% were resolved without the need to mobilize external resources.
It should be noted that in 2017, users received 95 visits by home care personnel.
The profile of the user of the municipal tele-assistance service of Puerto Lumbreras is a woman over 80 years of age with a mid-level autonomy and who lives alone in her home.
The Mayor, Mª Ángeles Túnez, highlighted "the great work that the staff of this service does with the objective of increasing the welfare of the elderly".
Finally, it should be noted that the telecare service, managed through Televida, organized several campaigns related to active aging and the prevention of high temperatures in the last year.
Source: Ayuntamiento de Puerto Lumbreras
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