Portal de Puerto Lumbreras
www.portaldepuertolumbreras.com
Specifically, it has conducted an information campaign entitled 'Consumption in the street "and has distributed promotional material and recycling bags.
As he said the councilman of Consumption, Maria Angeles Tunisia, "the Office of Consumer Information Puerto Lumbreras is responsible for promoting and defending consumer interests through information, advice and training programs
Friday March 16, 2012.
The Department of Education, Social Policy and Consumer Affairs of the Municipality of Puerto Lumbreras, through the Municipal Office of Consumer Information (OMIC) has launched a series of activities marking the International Day Consumer.
Specifically, it has conducted an information campaign entitled 'Consumption in the street "and has distributed promotional material and recycling bags.
Thus, it has installed an information booth at the weekly market where you have removed the doubts and questions have been raised about the lumbrerenses any topic related to consumption.
It has been informed about the operation of the OMIC, Consumer Arbitration Board, the Law of Guarantees in the Sale of Consumer Goods and patterns of initiation to a complaint, file and interpreting monitoring and complaint forms .
Besides this, he held an information day at the Center for Women on financial products and services by ADICAE, Consumers Association of Banks, and Insurance, household savings, mortgages, insurance clauses, payment, preferred stock, etc..
Note that the Municipal Office of Consumer Information (OMIC), attended last year over 500 people: 300 inquiries and 200 complaints.
In this regard, 90% of these inquiries and complaints from 2011 have been on the service sector, which have outperformed all claims in basic supplies such as electricity, mobile telephony, fixed telephony, Internet and water, followed by claims made in repair services, financial services, collection managers, insurance and transport passengers.
On the other hand, Statistics 2011, shows that the products and goods subsector accounts for numerous complaints relating to the acquisition of mobile and the like followed by the sale of audiovisual and computer consumables.
Also, financial services account for a total of 120 inquiries and complaints over the past year.
The main topics dealing commission charges and bank fees, personal loans or mortgages, pension plans and how to claim (to the OMIC, the Ombudsman of the entity and to the Bank of Spain, National Securities Market Commission Securities and General Insurance and Pension Funds, as applicable).
Last year, special emphasis had occasion the efforts to join the "Social Bond" to track procedures concerning electricity bills and "Social Feed" to the efforts for reducing the rate for over 65 years in phone bill.
In addition the Office of Consumer Information City Council of Puerto Lumbreras continues to emphasize the role that lends not only on complaints generated by many companies and businesses, but reports on the acquisition of consumer awareness, stating the rights and obligations they have before the current legislation, and analyzes the different ways to claim as consumers.
As he said the councilman of Consumption, Maria Angeles Tunisia, "the Office of Consumer Information Puerto Lumbreras is responsible for promoting and defending consumer interests through information, advice and training programs."
Source: Ayuntamiento de Puerto Lumbreras
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